FAQ

✨ The Princess Cosmetics

Frequently Asked Questions

Quick answers about authenticity, delivery, returns, and support.

Luxury Support

Are your products original?

Yes 💕 All products sold at The Princess Cosmetics are 100% original and sourced from trusted distributors and official suppliers. We never sell replicas or imitations.

Do you offer Cash on Delivery?

Yes! We offer Cash on Delivery within Palestine for your convenience.

How long does delivery take?

Orders are usually delivered within 1–3 business days, depending on your location.

How can I track my order?

Once your order is confirmed, our team will contact you. You can also reach out via WhatsApp/phone with your order number for updates.

Can I return or exchange a product?

For hygiene and safety reasons, opened cosmetic products cannot be returned. If you receive a damaged or incorrect item, please contact us within 24 hours and we’ll assist you.

How do I know which product suits my skin?

Message us for personalized recommendations 💖 We’re happy to guide you based on your skin type and needs.

Do you offer special discounts or seasonal offers?

Yes ✨ We run promotions during seasons and special occasions (Ramadan, holidays, etc.). Follow our social media to stay updated.

Are your skincare products suitable for sensitive skin?

Many are suitable, but we recommend checking ingredients and doing a patch test before full use.

Do you have wholesale prices?

Yes, we offer wholesale pricing for selected products. Contact us directly for details.

How can I contact customer support?

Reach us through WhatsApp, phone, Instagram/Facebook, or the Contact Us page. We’re always happy to help 💕